Refund Policy
We want you to be happy with your stack. This policy explains how returns, refunds and exchanges work for StackdHealth orders.
Satisfaction guarantee
If you are not satisfied with your purchase, contact us within 30 days of delivery and we will work with you to make it right. Details of the guarantee window are subject to change before launch.
Eligibility
To be eligible for a refund, your request must be made within the return window and the order must have been purchased directly from StackdHealth. For safety reasons, we may not be able to accept returns of opened consumable products.
- Request made within 30 days of delivery
- Proof of purchase or order number provided
- Product returned in its original packaging where requested
How to request a refund
Email us with your order number and the reason for your request. Our team will reply within 2 business days with next steps, which may include a prepaid return label.
Refund processing
Approved refunds are issued to your original payment method within 5–10 business days. Your bank or card issuer may take additional time to post the credit.
Damaged or incorrect items
If your order arrives damaged or you received the wrong item, contact us within 14 days of delivery with a photo. We will send a replacement or issue a refund at no cost to you.
Subscriptions
You can skip, change or cancel your subscription at any time from your account. Cancellations apply to future shipments; orders that have already been processed are subject to this refund policy.
Non-refundable items
Gift cards and shipping charges are non-refundable unless the return is due to an error on our part.
Contact us
Questions about this page? Email us at support@stackdhealthcollective.com.